One of my favorite business authors is Patrick Lencioni. When I was figuring out how to build a cohesive team in my business, Lencioni gave me the directive I needed to engage and create alignment with my 52 very diverse employees: if I could get everyone in my company into the same boat, rowing in the same direction, the power of my team coupled with service enthusiasm could easily dominate any market, any industry, against any competition at any time.
We all know this goal is anything but easy, but it is possible. It is worth your every effort, not only for the bottom line, but to ignite the spirit of your team as well.
The question on your mind is...How??
1. First, know the vision and effort starts with You, the leader, the owner, the home and the heart of the human capital. You must protect, manage and maintain the human part of your work and purpose.
2. Get to know your internal customers' agenda. Yes, you have internal customers too - your team! Once you know the valuable insight and information of their needs, expectations, emotions, and past experiences, you can use this knowledge to better serve them.
3. Look at your company through your internal customers' eyes. Would you want to work for you? If you were looking through their eyes would you choose YOU to guide them?
A March 2018 article from Forbes will shock you...
"A Harvard Business Review survey reveals 58 percent of people say they trust strangers more than their own boss." And...
"Global studies reveal that 79 percent of people who quit their jobs cite 'lack of appreciation' as their reason for leaving."
People don't leave companies. They leave bosses.
Did you know employees are still afraid to speak up at work? And the statistics appear worse now than 10 years ago! In a 2017 article by Recruiter wrote:
"According to a new study from training company VitalSmarts only 1% of employees feel "extremely confident" when it comes to voicing their concerns in the workplace at critical moments. Fully one third of employees say their organizations do not promote or support holding crucial (courageous) conversations."
Nothing moves as fast and holds on as tight as fear: fear of having a voice, fear of speaking up, fear of being noticed and getting attention, most importantly fear of asking for what employees need to get the job done well.
Knowing your internal customers' agenda will surely help you to better serve them. So Kate], what will it take to get everyone to join you in the boat and start rowing in alignment with your company's mission and purpose?
Need help defining your agenda, and theirs? Need an expert's opinion to create a specific action plan to serve your team? This is what I do!
No reason you have to figure this out on your own: I am here to help. My 30+ years in the trenches hiring and firing, building teams and a multi-million dollar business, as well as helping many clients as their customer service consultant, I've been where you might be struggling.
© 2019 SUSAN L. BROOKS | ALL RIGHTS RESERVED